• Bachelor’s Degree: Foreign Languages and Literatures, General, University of Management Gladzor, Faculty of Foreign Languages, Armenia, 1997-2004

• Diploma from Marriott Exclusive club as the best sales consultant of 2010.
• Annual Evaluation of the employees at iCON Communications in 2010-10 points from 10.
• Support in opening Huawei branded 1st shop in Yerevan
• Huawei Best Employee for 2014
• Huawei 2015 Future Star
• Huawei 2020 Future Star
• Successful completion of Seeds for the Future program in Armenia for 2021 and 2022

Languages Skills

• Armenian (Native)
• English (Fluent)
• Russian (Fluent)
• French (Intermediate)

Huawei Technologies Armenia LLC: Yerevan, Armenia, since April 2019
Senior Sales management specialist, Contract management, Administration, Invoice administrator, Event project manager

• Product and project management based on the customers’ requirements.
• Device and SW customization as per the operators’ request
• Lead and opportunities searching for Huawei Carrier Business (Operator Network Business)
• Meeting required deadlines and targets put ahead.
• Finding customers’ pain points and solution executor
• Closely co-operation with the potential and existing customers.
• Enlarging the scope of work with the customers
• Enlarging the market share with the Huawei products.
• Tender participation, coordination and submission
• Project contract preparation (legal, commercial, technical)
• Equipment Acceptance and billing
• Office administration backup
• Event, workshops and trainings planning, such as EHS training, “Seeds for the Future” project
• Maintain and ensure accuracy of internal reports and records (invoices, fuel billing, bank statements and cash drawers).

Huawei Technologies Armenia LLC: Yerevan, Armenia, March 2014 – April 2019
Sales management specialist, Contract management, Administration, Invoice administrator, Event project manager

• Product and project management based on the customers’ requirements.
• Management and promotion of Huawei Smartphone business in Armenia
• Device and SW customization as per the operators’ request
• Open market breakthrough with Huawei devices (routers, smartphones)
• Meeting required deadlines and targets put ahead.
• Finding customers’ pain points and solution executor
• Closely co-operation with the potential and existing customers.
• Enlarging the scope of work with the customers
• Enlarging the market share with the Huawei products.
• Tender participation, coordination and submission
• Project contract preparation (legal, commercial, technical)
• Equipment Acceptance and billing
• Office administration backup
• Event, workshops and trainings planning, such as EHS training,

Huawei Technologies Armenia LLC: Yerevan, Armenia, November 2011 – March 2014
Junior Sales management specialist, Contract management, Administration, Invoice administrator, Event project manager

• Meeting required deadlines and targets put ahead.
• Finding customers’ pain points and solution executor
• Closely co-operation with the potential and existing customers.
• Enlarging the scope of work with the customers
• Enlarging the market share with the Huawei products.
• Tender participation, coordination and submission
• Project contract preparation (legal, commercial, technical)
• Equipment Acceptance and billing
• Office administration backup
• Event, workshops and trainings planning.

iCon Communications: Yerevan, Armenia
Customer Support Service manager: June 2011 – November 2011
Customer Support Service Representative: April 2009- June 2011

• Customer support
• Customer Support Service team management
• Cope with the technical issues and manage them in time
• Handled and responded to over 150 customer inquiries in all forms (email, phone) daily.
• Served as point of communication for ground services personnel and assisted in completion of after-hours requests.
• Effectively supervised day-to-day front-end operations of a busy customer service department.

Armenia Marriott Exclusive Club: Yerevan, RA, February, 2009 – April, 2009
Sales Consultant

• Representing Armenia Marriott Exclusive club card with its services, which gave opportunity to make use of Armenia Marriott hotel services with discounts and privilege.
• Monitor Sales
• Create potential customer data base

Erebuni Plaza Business Center: Yerevan, RA, August 2008 – March 2009
Deputy Director Assistant

• Assist Deputy Director in the daily operations
• Coordination of the reception staff
• Business negotiations for the Business Center office rent
• Ensuring compliance with regulations and internal policies
• Assist in budgeting and monitoring expenses
• Create reports and submit to the deputy director or other executives

Golden Tulip Hotel Yerevan: Yerevan, Armenia, March 2007 – June 2008
Front Office Manager Assistant

• Coordination of the reception staff
• Greet, communicate with and welcome guests
• Keep the front office in order
• Answer all the customers’ questions and address their complaints
• Manage guest booking and reservations
• Answer all incoming calls and redirect them or keep messages
• Assist with administrative and clerical tasks as needed